RealistGold: Terms of Service and Privacy Policy.

Below you can find our Terms of Service.
If however, you still have an unanswered question, feel free to contact our livechat which can be found in the bottom right hand corner.


This site is owned by the company RealistGold LTD. Established in June of 2016; a private limited company. RealistGold provides access to virtual goods, mainly Runescape related among other games.

By using and/or purchasing through this site you are aware of, and agree to the site and company's Terms and Conditions.

It is imperative that the Terms and Conditions are thoroughly read so that there are no misunderstandings.

RealistGold LTD. reserves the right to edit and enforce effective new Terms and Conditions and any point with no notice.


RealistGold LTD. (also referred to as 'the company') is not affiliated with Jagex LTD. or any parent companies.

Any names or trademarks that are registered or trademarks are rightful property of the respective owners.

Runescape is one of Jagex LTD's trademarks.


We take security seriously but we are not to be held liable for any malicious activity.

Any content within the website text/images etc are subject to International copyright laws of the respectful game owner/registrar.

Proxies, VPN/VPS usage is not allowed when visiting our site, the reason for this being that it will most likely result in a rejected payment.


G2A Pay

G2A Pay is the chosen payment processor used by RealistGold LTD. G2A Pay allows users to use a plethora of payment methods based on their location. Using G2A Pay allows for easier transactions and allows us to not force customers to provide ID, by using our website you are also in agreement with their Terms and Conditions found here . RealistGold LTD. accepts no liability for any payments or complications which occur through our third party processor G2A Pay.

Any complaints and/or issues with payment should be directed to G2A Pay by e-mailing paymentissue@g2a.com

Additionally, users may also visit the G2A live supporthub here.

You are responsible for any additional fees/taxes/charges incurred through the third party payment processor.

RealistGold LTD. is responsible for managing and maintaining the product and ensure that once payments are processed the goods are delivered and that customer service is upheld.

By using our site you agree to provide a valid phone number if G2A require it (usually for larger orders).


G2A Shield

G2A Shield is totally optional and is not mandatory. It can be disabled at checkout if you do not wish to create a G2A account. RealistGold LTD. is not affiliated with the G2A Shield scheme however, this is managed by our third party payment processor G2A Pay.


G2A EULA

Additional Terms and Conditions; EULAs When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the ""G2A Pay services provider"") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A.COM is becoming Merchant of Record over your purchase. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements which can be found under the link https://pay.g2a.com/terms-and-conditions and are not subject to the Terms on this website. In order to proceed the payment transaction, you temporary entrusts the G2A.COM with subject of the transaction, and G2A.COM takes responsibility for the product and for the transaction processing. With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or ""EULAs"") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to. You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body. For customer service inquiries or disputes, You may contact us by email at support@realistgold.com. (email of submerchant) Questions related to payments made through G2A Pay services provider payment should be addressed to paymentissue@g2a.com. Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.


Account Risk

We take great measures to ensure that our customers are not subject to any implications from game makers for buying Runescape gold however, we cannot guarantee bans won't occur..


Refund Policy

RealistGold LTD. will NEVER ask for items to be returned.

Once the transaction has been completed and the goods delivered, our interaction comes to an end.

The company is not to be held liable for anything regarding your account.


Refunds

Transactions are final.

However, in the odd scenario where there has been a complication or the customer has not received an item and wants their money returned for whatever reason, the company may find it suitable to issue a refund.


Fraud

The company reserves the right to provide our payment processor and/or authorities with any information if fraud is suspected.

The company also fully reserves the right to share any information provided through a transaction with the payment processor and/or other merchants.


Delivery

Customers must be vigilant when purchasing, the livechat in the bottom right-hand corner indicates the status of delivery.

If the livechat is set to an Away or Offline status payments can still be processed but customers should not expect deliveries until the livechat is back online.

As long as a payment has processed and the livechat is on, we can assure an almost instant delivery.

For any queries and/or complaints please e-mail support@realistgold.com.


Workers
Anybody operating livechat is an operator acting in the best interest of RealistGold LTD. RealistGold LTD. receives a commission from the sales which operators make through transactions processed.


Privacy Policy
When ordering or using our site you may be required to provide the following information: Phone number, e-mail, name, country to help provide a greater experience. Information is collected from you when a chat is started and/or an order is placed. Throughout the site, and G2A Pay have their own security measures implemented within their third party payment gateway. Our main third party associate: G2A Pay may require information be provided to them, which we will provide to them without notice. We use cookies to provide a better user-experience, disabling cookies may disable these. We do not allow COPPA (Children Online Privacy Protection Act). We do not market specifically to anyone aged under 13. RealistGold LTD. All Rights Reserved.